Assistant Donor Relationship Executive

Key Responsibilities:

• Handle donation process in a timely manner through various payment channels

• Provide frontline services to donors, related to donation transactions, information updates, donation receipts, complaints, and other kinds of enquiry, through phone, email and mail

• Make follow up calls to donors on donation issues

• Handle issuance and mailing of official receipts and thank you letters

• Assist supervisor to liaise with internal and external parties for donation related issue

• Support administrative, filing and inventory management functions of the team

• Perform other ad hoc duties as assigned

Requirements:

• Completion of HKCEE/ HKDSE equivalent or above

• Good telephone manner and customer services skills will be an advantage

• Good in spoken English and Chinese (including Putonghua)

• Proficient in MS Office, English & Chinese word processing

• Self-motivated, detail-minded, a team player and able to work under pressure

Contract period: 1 year (renewable)

Please send application together with full curriculum vitae and expected salary to the Head of Human Resources Development, Hong Kong Red Cross, 9/F Hong Kong Red Cross Headquarters, 19 Hoi Ting Road, West Kowloon, HK or email to hr@redcross.org.hk.

Review of applications will start as soon as possible and continue until 26 October 2025, or until the post is filled, whichever is earlier.

Personal data provided by job applicants will be used strictly in accordance with Agency’s data protection policy for recruitment purposes only. Applicants not contacted within 4 weeks may consider their applications unsuccessful and all related information will be kept on our files for up to a period of 6 months.