Application Support Trainee

Job Nature:

- Provide daily operation and technical support on Retail/CRM applications & databases.

- Install, configure and regular update software application and database

- Conduct user, technical and support documents writing

- Render on-site or remote end user training or support service

- Respond to, prioritize, escalate as well as resolve variety of application or database issues

- Interact with end-users directly for problem identification and resolution

- Work closely with Development Team for project support

Requirements:

- Diploma holder or above

- Experience or knowledge in using SQL for data management on Microsoft SQL Server

- With strong analytical skills and able to liaise with users at different levels effectively

- Able to work independently and effectively as part of a team with multiple tasks simultaneously

- Good presentation and interpersonal communication skills

- Good command of written and spoken English and Cantonese

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