寵物酒店 - 前台銷售經理 Pet Hotel - Front Desk Sales Manager

In this role, you’ll be the friendly face and voice of our pet hotel, ensuring every pet parent feels welcomed and every furry guest receives the care and attention they deserve. From handling reservations and providing expert advice on our grooming and boarding services to upselling premium packages, your role is central to delivering a five-star experience for our clients and their beloved pets. As the bridge between our customers and operations, you’ll play a key role in creating lasting relationships and driving the success of our pet hotel. If you have exceptional people skills, a sales-driven mindset, and a genuine passion for pets, we’d love to have you on board!

Requirement

• Pet Lover
• Excellent communication skills to explain hotel procedures effectively, answer questions, and eliminate customers' worries.
• Kind, patient, and attentive - Arrange hotel or grooming appointments, reply to messages, and answer the phone.
• Ability to stay calm and adapt to emergencies
• Experience in raising pets - Assisting in caring for foster or daycare pets and ensuring their safety
• Assist in selling products, completing transactions, and daily closing matters
• Experience in pet-related industries such as grooming or veterinary care preferred
• Good fluency in English and Cantonese

入職要求

• 熱愛寵物者
• 擁有良好溝通技巧，有效地爲客人講解酒店流程及解答問題並排除憂慮
• 親切有耐性並細心，接聽電話，安排客人的酒店或美容預約時間和解答顧客電話查詢
• 具冷靜應變能力，處理突發事宜
• 具飼養寵物經驗，協助照顧寄養或日托寵物並確保動物安全
• 協助銷售商品，並處理現金及信用卡交易工作及日結事項
• 良好流利英文及粵語