Project Management Officer
职位亮点
职位描述
Responsibilities
Job Duty
Project management & stakeholder communications:
End-to-end ITSM project implementation to operation & trouble shooting support related to ITSM initiatives.
Analyze and evaluate existing ITSM processes, workflows, and procedures to identify areas for improvement and efficiency gains. Identify gaps and propose solutions to enhance ITSM practices.
Training and Support:
Provide training and support to end-users & IT support on ITSM processes, tools, and best practices. Develop training materials, user guides, and knowledge articles to enhance user adoption and self-service capabilities.
Continuous Improvement
Monitor and evaluate the performance of ITSM processes and tools, identify areas for optimization, and propose enhancements to increase efficiency, user satisfaction, and overall service quality.
Requirements
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Bachelor's degree or above in Computer Science/Information Technology or related discipline
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2+ years experience in IT project management, preferably in ITSM or related domains, hands on experience in Service Now related project will be an advantage
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Experienced in corporate's central IT team
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Sound knowledge in ITSM framework / PMP/ Agile
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Excellent command of written and spoken Chinese, and Mandarin
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Able to work independently, proactive, and a good team player
The information provide will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group / Company.
工作种类 | |
工作地区 | 观塘 |
教育程度 |
学士
|
技能 | 项目管理 / 团队合作 |
口语语言 | 流利粤语 / 流利普通话 |
书写语言 | 流利中文 |
受雇形式 | 全职 |
行业 | 资讯科技 / 电子商务 |