Customer Success (CS) Specialist

As a Customer Success Specialist, you will work as part of a dynamic team to build and maintain strong relationships with our customers. You will have the opportunity to contribute to a diverse range of projects, as a key driver in fostering exceptional customer relationships, directly impacting user adoption and retention, and contributing to the enhancement of the educational experience. As the primary point of contact for customers, a critical aspect of your role will include driving new opportunities, account support and communications initiatives to facilitate user adoption.

You will be integral to ensuring that each user receives the best possible customer experience and will support them in optimizing their use of MeeOpp. By working directly with schools, you will have the chance to witness the first-hand positive impact on students and the meaningful long-term changes for learning.

Responsibilities:

• Serve as the primary contact during the onboarding phase, resolving issues and managing expectations from the customers’ perspective

• Provide ongoing assistance to address any issues, ensuring prompt and effective support for schools.

• Proactively engage with customers to understand their needs, gather feedback, and identify opportunities for increased product adoption, utilization and satisfaction in email, online and on-site meetings.

• Build a strong relationship with our customers and to educate our users on how to leverage the full range of MeeOpp service

• Provide full-spectrum account management support, including communications, call notes, follow-ups, and administrative support

• Maintain meticulous records of customer interactions, feedback, and resolutions to ensure comprehensive account overview.

• Assist with data analysis and preparation of reports to support senior management in identifying usage trends

Requirements:

• 3-5 years relevant working experience, required with Degree Holder.

• Strong interpersonal, presentation and communication skills both internally and externally.

• Exceptional attention to detail in all aspects of customer interaction and documentation

• Demonstrated ability to efficiently troubleshoot and resolve customer issues with a sense of urgency and business acumen. Familiar with Microsoft Office, Google Workspace

• Highly organised, and client-focused, with a strong sense of responsibility

• Adaptable and able to operate in a dynamic, fast-paced environment

• Have a growth mindset and be motivated to learn

 Bonus point for:

• Experience in Account Management, Customer Success and or Communications

• Work or study experience in the education sector, preferably within an International School setting

• Demonstrated passion for technology or a strong interest in learning about it

Language requirements:

• Native or near-native English proficiency is preferred, alongside fluency in Mandarin and Cantonese

How to Apply:

MeeOpp is looking to fill these position as soon as possible. Interested parties please send your resume by clicking "Apply Now".  All information will be kept strictly confidential and only for recruitment purposes..

The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group/ Company.