Customer Services Officer / 顧客服務主任

Responsibilities:

• Handle incoming calls from CS hotline in a professional manner, answer enquiries received by phone, email and other media channels
• Confirm appointments and handle enquiries or complaints with good communication skill and professional manner
• Communicate and coordinate with clinic and internal departments
• Deliver good customer service to meet customer satisfaction

Requirements:

• F.5 or above
• Minimum 1 year customer services oriented experience
• General medical knowledge or clinic experience is preferred
• Fluent in Cantonese, English and Mandarin
• Good communication skills
• Proactive and a team player
• Ability to handle multi-task independently

We offer:

• 5 days work (Monday to Saturday)
• No night shift
• No cold call
• Meal and Traffic benefit
• Medical Benefit (e.g. Free Vaccination, Free Medical Checkup)
• Performance bonus
• Overtime compensation
• Study allowance
• Study loan
• 11 days annual leave
• Birthday leave
• Maternity leave
• Paternity leave

Work Location: near Kwai Hing MTR station

For details, please visit our website: www.medtimes.com.hk [link removed]

Interest parties please send your full resume with expected salary via APPLY NOW

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