Customer and Project Coordinator

Job Description:
We are an OEM company based in Hong Kong, specializing in window and door hardware for the oversea market. We’re looking for a Customer and Project Coordinator to join our team, focusing on customer relationships, sales support, and assisting with product launches. Key responsibilities include:

• Communicate with existing customers to handle inquiries, provide updates, and ensure satisfaction.

• Support sales efforts by preparing quotations, following up with clients, and identifying potential new customers.

• Assist in managing e-commerce activities to boost online presence and sales.

• Help coordinate product launches, tracking timelines and working with teams and suppliers to meet deadlines.

• Work closely with internal teams to align customer needs with product delivery schedules.

• Conduct basic market research to spot opportunities and understand customer preferences.

• Keep organized records of customer interactions, sales activities, and project progress.

• Occasionally travel to China for supplier meetings or project-related tasks.

Requirements:

• Diploma or Bachelor’s degree in Business, Marketing, or a related field (or equivalent experience).

• Some experience in customer service, sales, or project coordination, ideally in manufacturing or hardware industries.

• Basic understanding of e-commerce platforms or online sales (experience is a plus).

• Good communication skills in English and Chinese, both written and verbal.

• Ability to manage multiple tasks and stay organized under tight deadlines.

• Proactive attitude with a willingness to learn and take on new challenges.

• Familiarity with MS Office 365; experience with CRM tools is a bonus.

• Experience in window and door hardware or OEM processes is helpful but not required.

• Willingness to travel to China as needed.

We Offer:

• 5-day work week

• Double pay

• Medical insurance

• Bank holidays

• Education and training subsidies

• On-the-job training

• Career advancement opportunities

Interested parties please email your resume with current and expected salary and availability to hr@weber.hk or click APPLY.

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