(Senior) Customer Support Officer

Job Summary

Join a leading company in the growing Cloud Computing industry! We are looking for a Customer Support Officer to support clients in onboarding and managing their cloud services. You will be the first point of contact for subscription and billing inquiries, providing friendly and professional assistance. Training will be provided on Microsoft cloud products and service provisioning. If you want to build valuable experience in customer service and cloud solutions, we’d love to hear from you!

Roles and Responsibilities:

• Handle customer contract renewals and cultivate long-term relationships with customers 

• Provide first-level customer service, manage hotlines, handle inquires, and assist with billing support for customers

• Validate and process orders for cloud service subscriptions 

• Adhere to prescribed procedures and workflows to accurately complete tasks within committed timelines and service levels 

• Coordinate service provision for customer orders using integrated business support system and vendor ordering platforms 

• Assign, monitor, and escalate dispatched tasks to technical teams and vendors related to service provision

• Assist in preparing accurate & timely reports 

• Handle ad hoc assignments and other duties as required

We are looking for: 

• Higher Diploma or above in any discipline

• At least 2 years of experience in customer service, preferably with experience on handling customer enquiry hotline

• Fluent in Cantonese, Mandarin and English

• Good command of written Chinese and English

• Good communication, interpersonal and problem-solving skills

• A warm, approachable and helpful manner

• Passionate, hardworking, patient and willing to learn

• Proficiency in Microsoft Office and Microsoft Outlook

• Candidate with more experience will be considered as Senior Customer Service Officer

Benefits: 

• Annual leave, birthday leave, work anniversary leave, examination leave, and other welfare leaves

• Attractive remuneration package

• Staff buddy Program and regular team-building activities

• Continuous sponsorship for the latest cloud technologies training

• Opportunity to advance your knowledge and expertise in cloud technologies

Who are we?

• Employer of Choice Award and Innovative Technology Deployment Award Winner

• Top Award of Microsoft Cloud Solution Provider Direct Partner

• Best Managed Service Provider Partner

• Largest Cloud Hosting business in Hong Kong since 2008

• Mission to empower customers to #WORKSMARTER with cloud solutions and IT services

• Workplace encourages passion, efficiency, judgment, involvement, and development

Join our team and be part of our success story! Apply now and take your career to new heights in the exciting world of cloud technologies.

Interested parties, please send your latest resume with present and expected salary by clicking APPLY NOW. All applications will be treated in strict confidence and for recruitment purposes only. Only shortlisted candidates would be contacted.