Operations Executive – Supply Chain (1 Year Contract)

Position Responsibilities

Order Management

• Work with sales and frontline teams on POS stock replenishment to ensure on-shelf availability.
• Acts as focal point of contact for frontline team to handle stock, logistics, system related issues.
• Work closely with sales and marketing teams to ensure timely ordering and delivery of counter supplies and POS materials.
• Manage end-to-end order processing for E-commerce, Retailers, China Cross Border, internal requests, staff purchases, and free goods.
• Act as a key user for ERP and POS systems to facilitate a smooth Order-to-Cash (O2C) process, ensuring data accuracy and system integrity.

Logistics Management

• Oversee warehouse and logistics day-to-day operations with 3PLs and freight forwarders.
• Drive operational and cost efficiency with 3PLs through system enhancements, process improvements, and contract negotiations.
• Conduct stock reconciliation and audits to ensure alignment between actual operations and system records.
• Manage annual warehouse and POS stock takes, ensuring accurate inventory reporting.
• Validate and ensure the accuracy of 3PL monthly billing.

Supply Chain Management

• Manage inbound shipments, including system goods receipt and exceptional handling processes.
• Ensure product freshness and adequate inventory coverage, collaborating with marketing and sales to minimize slow-moving and obsolete products.
• Work closely with sales and marketing team on regular promotions execution and repacking plans.
• Support new projects and reporting, including promotions, new door openings, pop-ups, etc.
• Engage in Order-to-cash and Procure-to-pay process for supply chain department.
• Support Supply Chain Manager in forecasting cycle especially on non-sellable items e.g. testers, samples, GWPs, collaterals.
• Communicate operational updates and risks in a pro-active, collaboration manner.
• Support ad-hoc projects/tasks as assigned.

Position Qualifications

• 2-3 years of experience in supply chain and logistics in retail/FMCG/beauty/luxury industry.
• Experience working with 3PL would be an advantage.
• Detail oriented and strong problem-solving skills.
• Strong team player and good interpersonal skill.
• Dare to challenge status quo.
• Good command of Cantonese and English.
• Proficiency in MS Word and Excel (i.e Pivot, lookup).
• SAP experience is a plus.