Assistant Manager, CS Division

• ANA Group
• CS Duties, Management
• Year-end payment, Discretionary bonus, dental insurance

Your duties:

• Supervise and lead the customer service team to achieve performance goals;
• Handle escalated customer inquiries and complaints with professionalism;
• Monitor service quality and ensure compliance with company policies;
• Train and mentor team members to enhance skills and productivity;
• Collaborate with other departments to resolve operational issues and improve processes;
• Prepare and analyze reports to track customer service metrics;
• Identify opportunities to improve customer satisfaction and implement solutions;
• Ad-hoc assigned.

How to join OCSHK:

• Bachelor’s degree in Business Administration, Logistics, or a related field is preferred;
• 3+ years of customer service experience, ideally in logistics or supply chain;
• Strong leadership, problem-solving, and communication skills;
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook);
• Able to work in a fast-paced environment and handle multiple tasks;
• Fluent in written and spoken Chinese and English; Japanese is a plus;
• Skilled in typing both Chinese and English;
• Candidates with less experience may be considered for Senior Supervisor.

Your working schedule:

• Monday to Friday
  • 0900-1800
• With occasional Saturday mornings
  • Saturday morning work is infrequent, and compensatory leave will be provided if required.

Benefits you will be entitled to:

• Annual Leave starting from 12 days, maximum 17 days.
• 6 days of full pay sick leave per year.
• Year-end payment.
• Discreationary Bonus.
• Group medical and dental insurance.
• OT pay allowance (Applicable for weekend overtime duties only).
• Bank holiday.
• Chance of learning and development.

Remuneration and benefits will be commensurate with qualifications, experience, and interview performance.

Interested parties, please send your detailed resume with current and expected salary, contact number and email address by clicking Apply Now.
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