Customer Service Representative

We are seeking a dedicated Customer Service Representative for KMB app, focused on facilitating bookings for airport shuttle services. This role involves assisting customers with their travel needs, ensuring a seamless experience from booking to arrival.

Responsibilities:

1)Booking Management:

• Process customer orders through the app.
• Confirm bookings and communicate details to clients.

2)Customer Support:

• Provide 24/7 customer service for inquiries, rearrangements, and support.
• Assist customers via phone and chat, ensuring quick resolutions.
• Payment Processing:
• Collect payments and provide receipts to clients.
• Operational Coordination:
• Collaborate with the shuttle bus team to ensure timely service.
• Monitor and manage the dashboard for order status and customer feedback.

Shift Details:

• Time Slots:
• 00:00 - 06:00
• 06:00 - 12:00
• 12:00 - 18:00
• 18:00 - 00:00
• Remote Shifts Available: Flexibility to work from home during specific shifts.

Requirements:

• Previous experience in customer service or related field preferred.
• Strong communication skills in both English and Cantonese.
• Ability to work flexible hours, including weekends and holidays.
• Proficient in using technology and mobile applications.

Job Type: Part-time

Pay: $70.00 per hour

Expected hours: 12 – 30 per week

Work Location: In person

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