Senior Officer / Officer - Customer Service, Call Centre (5-day Work Week)

Job Description

• Assist and support Customer Service Hotline team to deliver excellent service to our Internal and external customers
• Handle both verbal and written enquiries, requests and complaints from customers through inbound/outbound calls, email, WhatsApp or WeChat tactfully and professionally to align with the corporate image.
• Provide after-sale services to enhance customer satisfaction
• Build and maintain strong relationships with customers
• At least 2 years of client service experience
• Flexible, proactive, independent and able to work under pressure
• Handle logistics operations, including but not limited to, order handling, preparing relevant documentation and delivery arrangements, etc.
• Handle ad hoc project and administration works as assigned by Manager

Job Requirement

• Higher diploma/ associate degree or above 
• Experience of using “WeChat’ or “WhatsApp” to communicate with customers will be definitely an advantage
• Good communication and interpersonal skills with good telephone manner and frontline experience
• Good command of written and spoken English, Cantonese & Mandarin
• Immediate available is highly preferred

The post comes with:

• 5-day working week
• Competitive salary
• Medical & dental coverage
• Bank Holidays 
• 13th month pay
• Birthday Leave
• Staff purchase discount

Interested parties please submit your CV with expected salary and available date. We offer competitive remuneration package to the right candidate.

Note: All information provided by applicants will be treated in strict confidence and used for recruitment purpose only.  All personal data of unsuccessful applicants will be destroyed within one year.