E-Commerce Executive

Responsibilities:

• Responsible for daily e-commerce operations including product listing, inventory & product shelf-life management, working with warehouse & logistics and stores

• Handle ecom customer inquiries, complaints, and returns to ensure satisfaction

• Manage website optimization e.g. context review the website translation and platform functionality

• Provide regular monthly and weekly performance reports

• Analyze store performance data to generate actionable insights to management

• Optimise online channel to drive ROI of online shop including SEM,  SEO, Piano Analytics

• Maintain boutique address in Store Locator in google and global website

• Trend Monitoring, including analyse sales data, market trends, competitor activities and customer behaviour to identify growth opportunities and improve performance

• Handle ad hoc tasks and project assigned

Requirements:

• University graduate in Marketing/ Business/ E-Commerce or related disciplines

• Minimum 2 years’ relevant working experience preferably with exposure in luxury brand

• Pro-active, self-motivated, organized, detail-oriented team player and multi-tasking

• Strong PC skills in various MS Office applications

• Good command of both spoken and written English, Cantonese and Putonghua

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