Customer Service Executive / Customer Service Officer

Responsibilities

• Perform KYC (Know-Your-Customer) Analysis and CDD (Customer Due Diligence) on corporate clients for new client accounts and periodic CDD review on existing client accounts

• Conduct KYC screening (such as PEP checking and Caution list checking), set up and maintain records of status for each client including public search results for review

• Ensure AML risk is effectively managed and account opening of clients are following rules and regulations

• Work with relationship managers regionally to obtain client information where appropriate

• Maintain a positive, empathetic and professional attitude toward customers at all times. Work closely with cross-border customer service team

• Provide high-quality services to the regional customers as well as communicate internally with Product/Technical teams

• Weekends duty may also be required if needed

Requirements

• Diploma or above in Business Administration or related discipline

• Minimum 1 year' relevant experience in Customer Service under Brokerage, Fund Management, Banking & Finance

• Experience in Customer Service line or KYC/Account Opening or Brokerage Settlement/Operations roles is added advantage

• Excellent communication skills, independent, reliable and detail-minded, able to work under pressure

• Good team player and customer-oriented

• Holder of any SFC Licenses for Type 1, 4 or 9 will be an added advantage

• Good command of both spoken and written Cantonese, English and Mandarin

We offer competitive salary and package for the right candidate. Interested parties are requested to send their resume with current and expected monthly salary by clicking "Apply Now".

All information collected will be treated in strict confidence and only be used for recruitment purposes.
Candidates not being invited for interview within 8 weeks after submission date may assume their application unsuccessful and their information will be destroyed within 12 months.