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Service Manager (Infrastructure & network support, yearly contract renewal)
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2024-07-08
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Service Manager (Infrastructure & network support, yearly contract renewal)


Quarry Bay
6 year(s) work experience

Job Description

Responsibilities:

  • Provide technical leadership and guidance to the User Support and Infrastructure teams.
  • Develop and implement strategies to improve the stability, reliability, and performance of the network environment.
  • Serve as the primary technical lead for investigating and resolving complex incidents and problems
  • Manage and troubleshoot LAN/WAN, switching, routing, and wireless infrastructure
  • Maintain and support Windows and Linux server environments, including Active Directory, file/print, and application hosting
  • Manage and support virtual infrastructure, including VMware and/or cloud-based platforms
  • Oversee data backup, recovery, and disaster recovery processes
  • Implement and maintain security solutions, such as firewalls, antivirus, and access controls
  • Provide troubleshooting and incident resolution for business-critical applications
  • Collaborate with vendors and third-party service providers to coordinate the resolution of critical incidents.
  • Establish and maintain robust incident and problem management processes.
  • Implement corrective and preventive measures to address the root causes of incidents and problems.
  • Collaborate with the client's IT team to understand their requirements and align the service delivery.
  • Expand the helpdesk team's scope to include comprehensive infrastructure and application support.
  • Analyze trends, identify areas for improvement, and recommend solutions to enhance IT operations.
  • Manage the IT operations budget and resources to ensure cost-effective service delivery.
  • Provide on-call support and respond to critical incidents outside of regular business hours.
  • Negotiate with vendor for the service provide

 

Requirement:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 6 years or above experience in IT operations management, with a focus on incident and problem management across the support areas mentioned above.
  • Proven track record of leading and developing IT teams, with hands-on troubleshooting experience and ability to work with vendors.
  • Extensive knowledge and experience in managing network infrastructure, virtualization, OS platforms, backup, storage, IT security, and application support.
  • Excellent problem-solving, analytical, and troubleshooting skills.
  • Strong communication and stakeholder management skills, with the ability to collaborate with technical and non-technical teams.
  • Ability to prioritize and manage multiple projects and tasks, while maintaining service quality and customer satisfaction.
  • Relevant certifications (e.g., ITIL, CISSP, CISM) would be an advantage.
  •  Vendor negotiation, SI and sizeable company experience is an advantage
  • Immediate available is preferred

 

Working Location:

  • Quarry Bay

 

Working Hour:

  • 9am – 6pm, Mon - Fri

 

The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group/ Company.


Job Function
Work Location Quarry Bay
Education
Degree
Skills Negotiation / Communication
Employment Type Full Time
Industry IT / E-Business

About company
Automated Systems (H.K.) Limited
Automated Systems (H.K.) Limited (ASL) has a distinguished and proud reputation of more than 40 years of successful business in Hong Kong and surrounding regions with our customers, partners and vendors.

We have subsidiaries and associates in a number of locations, including Hong Kong, mainland China, Taiwan, Macau, Thailand, Singapore, Malaysia, Europe and the United States.

Since our founding in 1973 and our subsequent public listing on the Stock Exchange of Hong Kong Limited in 1997 under the name of Automated Systems Holdings Limited (“The ASL Group”) (HKEx stock code: 771), we are well recognized as a leading global IT solutions and services provider for organizations of all sizes and across all industries.

The ASL Group’s ultimate controlling shareholder is Beijing Teamsun Technology Co. Ltd. (“Teamsun”) whose shares are listed on the Shanghai Stock Exchange (Stock Code: 600410). The Group is a member of the Teamsun Group which recorded turnover with over RMB 5.0 billion and has over 5,000 employees.

With over 2,000 regional employees and an extensive network of leading global partners with whom we have invested heavily over many years, we are able to offer customers a wide range of innovative solutions and services tailored to their specific business needs.

For details, please visit to our company web site at http://www.asl.com.hk/