UX Writer

In this role, you will:

• Create, write, and design clear, concise, and user-centric content in English for HSBC Hong Kong’s digital products, including the mobile banking app and online banking.
• Collaborate closely with UX designers to co-create the user experience, considering content structure, hierarchy, layout, navigation, accessibility, and etc.
• Develop UX copy that guides users through our digital journeys, ensuring clarity, consistency, and a seamless user experience.
• Actively participate throughout the design process, from initial concept, prototyping, and iteration to final implementation, to deliver best-in-class user experiences.
• Communicate and collaborate effectively with business and tech stakeholders to align content with business goals and technical requirements.
• Support user research initiatives to understand user needs and behaviours, and incorporate findings into content strategy and design.
• Ensure all content accurately represents the brand and adheres to brand guidelines, tone, and style.
• Manage and curate content to ensure it is up-to-date, relevant, and consistent across all digital platforms.

To be successful in this role you should meet the following requirements:

• Bachelor’s degree in English, Communications, Marketing, Journalism or other related disciplines
• Proven experience as a Content Designer, UX Writer, or similar role
• Strong writing, editing, and proofreading skills in English, with a keen eye for detail.
• Familiarity with User Centred Design methodology and its practical implementation
• Profound understanding of best practices and trends regarding digital, banking, finance, and investment products.
• Excellent collaboration skills, with the ability to work effectively in cross-functional teams.
• Strong organizational and time management skills, with the ability to manage multiple projects simultaneously.
• Excellent written and verbal communication skills in English