Supervisor - Läderach

Läderach

High-quality fresh chocolate - that's what the Swiss chocolate manufacturer Läderach stands for. Founded in 1962, the family business now employs over 2500 people from more than 80 countries across the group, and the trend is rising. The company's headquarters are located in the canton of Glarus. Here, against a picturesque Alpine backdrop, we produce our fresh chocolates and are constantly developing new, innovative ideas in agile teams. 

The Retail business unit comprises more than 200 chocolateries in 21 countries. Here we offer our chocolate specialties and invite customers to experience fresh chocolate in ever new ways. Want to be part of it too? Come and join us. 

Valiram Group

Valiram was established in 1935 in KL- Malaysia. Today is 360 degrees in retail specialist with presence in 9 countries. Operating over 450 stores and represents over 200 international brands across various categories from fashion & accessories, timepieces & Jewellery, perfume & cosmetics to confectionery and dining concepts. If you want to understand more our company, please visit https://valiram.com/ .

Want to be part of it too? Come and join us.

Läderach - SUPERVISOR

(Is a brand ambassador, passionate about providing a wonderful shopping experience for Läderach customers.)

POSITION SUMMARY

• Assist the Store Manager in achieving sales goals, monitoring expenses and consistently provide customers with the highest level of service.
• To provide supervision assistance where and when necessary in the Store.
• To take an active role in maximizing sales – individual vs store sales target.
• Maintain inventory integrity – minimize stock losses & insure monthly (& daily if necessary) stock counts.

• Foster a positive, engaging and ethical working environment.

KEY AREAS OF RESPONSIBILITIES

• Work to hit the individual sales target whilst assisting Store Manager to reach the store sale, profit and target.
• Keep abreast of product knowledge, sales & customer service whilst providing excellent WOW service experience to customers.
• Ensure proper care of stocks, fixtures and furniture within the store, and kept neatly and tidy at all times.
• Resolve discrepancies within 2-3 days and report all findings to Manager.
• Assist the Managers in monitoring staff tardiness record on a regular basis.

• Any Ad Hoc reporting as required by the Managers.

REQUIREMENTS

• Two year experience in the supervisor role in the retail industry.
• University graduate or above, with good command of spoken Cantonese, English and Mandarin.
• Passionate in chocolate and a love for customer experience.
• Strong in store operations, sales & service, people management and training experience
• Result-driven, proactive, excellent in communication and interpersonal skills

 As a team member at Läderach, you'll enjoy 

• Commission
• Incentive Scheme
• Allowances
• Attractive New Joiner Incentive
• 17 Days Holiday
• Medical Insurance
• Staff discount
• Annual leave
• Marriage leave
• Maternity leave
• Paternity leave
• Compassionate leave
• Birthday leave
• Annual Bonus
• Others leave