Supervisor 店舖主任

%Arabica
Posted on 2024-10-17

Not Specified
2 year(s) work experience
Dental insurance / Medical insurance / Travel allowance / Attendance bonus / Meal allowance / Marriage leave / Birthday leave / Referral bonus / Compassionate leave / Incentive

Job Highlight

  • At least 2 years supervisory experience, preferable coffee industry
  • Strong in both operational & clerical skills
  • With latte art skills, detailed-minded, outgoing & proactive

Job Description

Assist Superior in daily operation, including rostering, compiling reports and quality control

­協助上司監督日常店舖運作之外,需編制班表、編制報告和品質監控

 

Handle and well-addressed to all enquiries, feedback or complaints from customers

確保妥善處理顧客的所有查詢、回饋和投訴;並向上司彙報所有顧客投訴

 

Monitor work safety and shop hygiene matters, and follow up improvement work

監察店鋪衛生及工作安全事宜;監督及跟進衛生改善進度

 

Manage stock level and conduct stock take

­ 管理庫存存量及定期盤點

 

Maintain brand image 

­ 維護品牌形象

 

Requirement

At least 2 years of supervisory experience, experience in coffee or catering industry is an advantage, with Sales experience definitely a plus. More experience will be considered as Superior level

最少2年主管經驗, 有咖啡或餐飲業經驗者優先及有零售經驗更佳;經驗豐富者會被考慮管理級職位。

 

Flexible, excellent problem-solving skills. Good communication and good customer service skills

­具危機應變能力﹐良好溝通、表達和客戶服務技巧

 

Energetic, outgoing, self-motivated, independent and can work under pressure

懂拉花技巧﹐有活力和性格外向﹐能自我激勵、獨立處事和能在壓力下工作

 

Good command of Chinese and English skills

­ 具良好中、英文語言能力

 

所有資料將會絕對保密,並只用作考慮本集團 / 本公司 有關或類似職位之申請。


Job Function
Work Location Not Specified
Benefits Dental insurance / Medical insurance / Travel allowance / Attendance bonus / Meal allowance / Marriage leave / Birthday leave / Referral bonus / Compassionate leave / Incentive
Education
School Certificate / HKDSE
Skills Problem-solving / Conflict management / Communication / Organization / Teamwork / Microsoft Word / Microsoft Excel / Microsoft PowerPoint / Customer service
Spoken Language Fluent Cantonese / Basic English / Basic Mandarin
Written Language Fluent Chinese / Intermediate English
Employment Type Full Time
Keyword coffee / barista / brew
Industry Hospitality / Catering / Club

About company
%Arabica
% Arabica is now the fastest growing specialty coffee brand in the world. The brand was introduced to Hong Kong with a flourish in 2017, with the opening of two concept stores in prime, highly visible locations: the Star Ferry Terminal in Tsim Sha Tsui, and the International Finance Centre Mall in Central.

% Arabica has fostered a passionate and enthusiastic global following who share a love of timeless elegant design and quality bespoke coffee. The Arabica brand had a simple beginning rooted in the quest for the purity of a perfect cup, but our desire to pursue excellence at every turn has enabled our customers and baristas worldwide to “See the World through Coffee.”