Senior Quality Assurance Officer / Quality Assurance Officer

Responsibilities:

• Plan and implement training for staff to improve service quality
• Coordinate in-house and outsourced training activities such as preparation of training materials
• Organize quality service campaign to enhance service standard
• Monitor and evaluate the effectiveness of training activities
• Liaise and coordinate with internal and external parties to achieve service awards.
• Responsible for external awards applications
• Handle ad hoc tasks and assignments as required.

Requirements:

• Degree holder or above in Business Administration or other related disciplines
• At least 3 years’ relevant experience in Training / Quality Management or other related industry
• Good knowledge in customer experience, grooming and business etiquette
• Candidate with experience in Property Management / Hospitality is an advantage
• Proficient in MS Office applications including Powerpoint, Excel and Chinese Word Processing
• Good command of spoken and written English and Chinese (including Putonghua)
• Organized, analytical with good presentation, communication and interpersonal skills
• Self-motivation and able to work independently

Property Licences Number: C-905004

To know more about us, please visit our websites at http://www.greateagle.com.hk [link removed]

We are an equal opportunity employer and welcome applications from all qualified candidates.

Personal data collected will be treated as strictly confidential and used only for recruitment-related purposes. Applicants who have not heard from us within four weeks may consider their applications unsuccessful. All personal data will be destroyed after 12 months.