Sales Operations Officer, Account Opening and On-boarding

• Diploma or above
• 1-3 years' experience in customer service
• Responsible for performing KYC procedures

Job Description:

• Responsible for performing KYC procedures at clients onboarding.
• Review on the new client records creation and ongoing data maintenance of the existing clients.
• Work closely with internal parties to facilitate the collection of KYC and other relevant documents.
• Proactively assist sales colleagues in handling clients’ inquiries/complaints through emails, Wechat, phone calls.
• Understand, and update any changes on the operation manual and policy
• Perform other administrative tasks assigned by supervisor.

Requirements:

• Diploma or above.
• 1-3 years' experience in customer service.
• Candidate with 1-2 year(s) experience or handling Mainland China clients is preferred.
• Experience in handling bank, e-commerce or payment platform clients is preferred.
• Familiar with corporate or personal credit products is preferred.
• Proficient in both spoken and written Chinese including Putonghua.
• Good customer service mentality and communication skill.
• Good command of computer skills including MS Word, MS Excel and MS PowerPoint.
• Candidate with more experience will be considered as Senior Officer or Assistant Manager.

We offer 5-day work week, bank holiday and medical benefits. Interested applicants please send a detailed resume, with current and expected salary, contact number and date available by clicking Apply Now.

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