Retail Operations Officer

Responsibilities:

• Provide daily customer support with order placement, payments, and invoice validation.
• Manage invoicing, sales follow-ups, quotations, promotions, and returns efficiently.
• Facilitate communication with customers and collaborate with internal teams effectively.
• Assist in order forecasting, check order status, and monitor shipment schedules regularly.
• Prepare weekly and monthly sales reports to track performance accurately.
• Participate in sales events and perform ad hoc tasks as needed to support the team.

Requirements:

• Diploma in Business Administration or a related field.
• Minimum of 3 years of experience in a sales support role, preferably in the retail sector.
• Independent, self-motivated team player with strong interpersonal, communication, negotiation, and analytical skills.
• Proficiency in English, Mandarin, and Cantonese (both written and spoken).
• Proficient in MS Office; knowledge of POS systems is an advantage.

Our company is committed to providing equal opportunities to all qualified job applicants. If you are interested in joining our team, please send us your CV to apply.

We offer performance bonuses, annually increasing vacation days, and various types of leave, including birthday leave, marriage leave, compassionate leave, and adoption leave. Our comprehensive medical benefits include outpatient care, hospitalization, and dental services. Additionally, we provide quarterly free goods, staff purchase discounts, career advancement opportunities, and a competitive salary for the right candidate.

All personal data collected will be handled with strict confidentiality and used solely for recruitment purposes. Unsuccessful applications will be disposed of after three months.

Applicants have the right to access and amend the personal data submitted in their application. For any inquiries regarding personal data, please contact the Human Resources Department.