Retail Operation Assistant

JOB SUMMARY

The Operation Assistant is supporting the Assistant Manager, Retail Operations, Asia in driving our Customer Experience, Operational Excellence and ultimately Driving Results. He/she will partner with cross-functional teams and retail store teams to ensure a consistent approach towards brand experiences. He/she also plays a key role in building and maintaining company standards for our stores both internally and with partners.

KEY RESPONSIBILITIES

·           Support general admin works between stores and retail office to achieve operational excellence

·           Handle retail expenses with vendors and cost assignment via Open Text system on a regular basis

·           Support the Assistant Manager, Retail Operations to handle customer enquiries/complaints, provide solution in timely manner via emails, follow-ups and updates

·           Prepare store reports and market search analysis for management

·           Arrange boutique visit on a regular base to understand retail and market practices

·           Assist in updating store operations SOP and operation manual on a regular basis

·           Liaise with external vendors and internal departments regarding store maintenance status

·           Support retail team for the preparation of sales event, store project, training, CRM activities and ad hoc assignment

EDUCATION & PRIOR EXPERIENCE NEEDED

·           1-2 years of experience in a fast-paced fashion retail environment

·           Understanding of store operations (POS, inventory, policies & procedures) is a plus

·           Excellent verbal and written communication

·           Highly collaborative style and ability to understand and synthesize the needs of various stakeholders

·           Good time management, planning and organization skills

·           Self-motivation and ability to take initiative

·           Strong sense of ownership and responsibility

·           Highly proficient with Microsoft Excel and PowerPoint