Operations Officer 營運主任

Purpose of the Job

The Operations Officer is responsible for managing and coordinating logistics operations between the warehouse and various business units, ensuring timely order processing and accurate record-keeping. This role contributes to the overall efficiency of operations by addressing order-related issues, preparing necessary documents, and preparing reports for analysis.

營運主任負責管理和協調倉庫與各業務單位之間的物流運作，確保及時的訂單處理和準確的記錄維護。此角色通過解決與訂單相關的問題、準備所需文件及準備報告以進行分析，為提升整體運營效率做出貢獻。

Responsibilities

• Process orders in ERP, including SO creation, release of fulfilment order and stock transfer
  處理倉庫管理ERP系統內的訂單，包括創建銷售訂單、釋放履行訂單和庫存轉移

• Coordinate the logistics in between warehouse and business units such as retail operations team, wholesales team and logistics team, including but not limited to coordinating with logistics team to ensure timely shipping and order delivery, and tracking shipments to ensure customers receive their orders as promised
  負責倉庫與業務單位之間的物流協調，如零售運營團隊、批發團隊和物流團隊，包括但不限於與物流團隊協調，以確保及時的訂單發貨和交付，並追蹤貨物以確保顧客按時收到訂單

• Address and resolve any order-related issues or discrepancies, including returns, exchanges, or damaged goods
  解決任何與訂單相關的問題或差異，包括退貨、換貨或壞貨

• Verify vendor invoices and maintain all order records, ensuring accuracy and compliance with company policies and procedures
  驗證供應商發票並維護所有訂單記錄，以確保準確性和遵循公司政策及程序

• Prepare all necessary shipping documents
  準備所有必要的運輸文件

• Perform day-to-day logistics and warehouse operations such as stock receiving, storage and claims etc.
  執行與物流和倉庫運營相關的任務，如貨物收發、儲存、報銷等等

• Prepare reports for management review, including generate reports to present order fulfilment performance and analyse order management metrics to identify trends and areas for improvement
  為管理層準備報告，包括準備履行訂單表現的報告，並按訂單管理指標進行分析，以識別趨勢和改善空間

• Assist with ad-hoc tasks and projects as assigned
  協助處理指派的臨時任務和項目

Requirements

• Diploma or equivalent; specialised in logistics, supply chain management, or a related field is a plus
  文憑或同等學歷；專攻物流、供應鏈管理或相關領域者優先

• At least 2 years of proven experience in warehouse operations or logistics management
  至少2年的倉庫運營或物流管理的相關經驗

• Strong computer skills, including proficiency in ERP system and Microsoft Office Suite, especially in Microsoft Excel
  熟練使用倉庫管理系統和電腦應用程式，特別是Microsoft Excel

• Self-initiative, strong sense of responsibility, and multitasking abilities
  主動，富責任感，具備處理多項任務能力

• Good command of Chinese & English
  良好的中英文交流能力