Customs Clearance Support Agent

Work Location: DHL Central Asia Hub, Chek Lap Kok

Responsibilities:

As a Customs Clearance Support Agent at DHL Central Asia Hub, you will report directly to the Customs Clearance Supervisor. Your key responsibilities will include:

• Facilitating in the smooth customs clearance process for DHL shipments by engaging with Hong Kong Customs, Government authorities, and providing customers with expert guidance on clearance requirements.

• Collaborating with customers or DHL counterparts from overseas to gather all essential shipment information and documents, ensuring efficient and compliant clearance in accordance with regulatory standards and company policies.

This role requires effective communication skills, a strong understanding of customs procedures, and the ability to work collaboratively with various stakeholders. By joining our team, you will contribute to the seamless customs clearance operations at the DHL Central Asia Hub.

Requirements:

• Possession of a diploma or equivalent qualification

• Minimum of 3 years' working experience, preferably in airport operations, airlines, express services, international transportation, or freight forwarding

• Knowledge and experience in customs clearance procedures, trade declaration, and handling of licenses and permits will be advantageous

• Strong customer service skills, along with excellent analytical, communication and interpersonal abilities

• Fluent in spoken and written English and Cantonese. Proficiency in Putonghua is preferred

• Proficient in PC skills, including hands-on experience with MS Office applications such as MS Word, Excel and PowerPoint. Typing speed of at least 30 words per minute

• Availability and willingness to work on 24-hour shift schedules, which may include overnight and weekend shifts

If you are interested, please apply via https://dhlexpress.taleo.net/careersection/ex/jobdetail.ftl?job=24003AC&iniurl.src=CWS-10001&tz=GMT%2B08%3A00&tzname=Asia%2FHong_Kong 

The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group/ Company.