Customer Service Officer (e-commerce)

Kapok Limited
Posted on 2024-05-31

Not Specified
1 year(s) work experience
Dental insurance / Double pay / Medical insurance / Bonus / Staff discount

Job Description

We are kapok.

We are a leading independent lifestyle and fashion retailer, established in Hong Kong since 2006. We are now operating 12 stores under the following names … and keep expanding!

  • kapok
  • ONS kapok
  • Maison Kitsuné

The kapok shopping experience is unique because it is friendly and convivial, yet always ahead and mysterious. Our belief is to bring beautiful things to livings.

Job Responsibilities:

  • Handle enquiries and resolve customers’ complaint in a professional manner
  • Provide proactive follow up and premium service to customers
  • Identify customers’ needs and provide fast responses
  • Reflect customer feedbacks and suggest service improvements in terms of products, systems and daily workflow
  • Provide proactive follow up and quality services
  • Work closely with internal and external parties to ensure timely, efficient and effective service to customers
  • Support special of ad hoc projects to ensure the team runs smoothly
  • Build and maintain a good relationship with customers

Job Requirements:

  • Minimum 1 year working experience in customer service
  • Good command of Chinese and English
  • Quick learner, attentive and detail minded
  • Highly motivated and able to work independently with strong sense of responsibility
  • A good team player and desire to work in a team-oriented environment
  • Excellent service manner, self-motivated, detailed-minded, positive thinking and willing to work under pressure
  • Immediate available is preferred

We offer for Full time's:

  • Public holiday (Bank holidays)
  • Annual leave (15-20 days)
  • Double pay
  • Discretionary year-end bonus
  • Medical insurance
  • Dental benefits
  • Staff purchase discount
  • MPF

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Job Function
Work Location Not Specified
Benefits Dental insurance / Double pay / Medical insurance / Bonus / Staff discount
School Certificate / HKDSE
Skills Customer service / Teamwork
Spoken Language Intermediate Cantonese / Intermediate English
Employment Type Full Time
Industry Wholesale / Retail

About company
Kapok Limited