Customer Service & Logistics Manager

• Ensure smooth Order Fulfilment Process with the objective to generate maximum customer satisfaction.  Hands on daily operational responsibilities on sales & purchase order creation, item receipts & fulfilment, import/export handling, shipment execution including documentations, customs clearance and duty administration as well as after sales activities, e.g. customer complaint handlings
• Responsible for handling ERP (Oracle NetSuite) records of Ocsial Hong Kong operations including SO/PO processing, landed cost recording etc.
• Work closely with internal and external stakeholders to ensure the orders and deliveries are processed properly
• Initiates and maintaining reports to provide transparency on order status and performances (e.g. MTD/YTD sales vs Budget)
• Support to develop and manage process improvement initiatives and establish/maintain standard operation procedure and policy within supply chain processes.
• Support in logistics arrangements for international customer orders, including but not limited to 3PL sourcing and management, and forwarder sourcing and management.
• Support the team with flexibility to ensure the key business projects and orders across the regions are delivered in an efficient and qualitative manner

• Other tasks may be assigned by immediate supervisor

   Requirements:

• Degree holder, preferably in Supply Chain, Logistics or related disciplines
• >5 years working experience in manufacturing and trading company with hands on experience in customer service and logistics operations
• Strong sense of responsibility and ownership, with problem-solving skills and ability to adapt to change easily and willingness to go the “extra mile”
• Able to work under pressure to meet deadlines
• Fluent in spoken and written English and Mandarin is a MUST, knowledge of Japanese is advantageous
• Excellent command of computer literacy in MS Office, experience with Oracle NetSuite preferred.
• A good team player, pro-active and with a mature mindset, outgoing and self-motivated Immediate availability is preferred.
• Good knowledge in handling import and export shipment within Asia pacific region, order management and data management.

We offer an attractive employment package to suitable candidate. For interested parties, please email us with your full resume, current and expected salary. To know more about our company, please visit our website www.ocsial.com. Candidates not notified within eight weeks may consider their application unsuccessful. 
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