Customer Service Assistant (Commercial Building) / 客服助理 (甲級商廈)

Job Responsibilities:

• Provide high standard tenancy services in Grade A Commercial Building;
• Handle customers’ phone calls, inquiries and complaints at the reception counter and concierge operation in the building;
• Perform general reception duties including greeting visitors, handling incoming and outgoing mails, fax and courier services;
• Coordinate with other departments on the execution of day-to-day commercial building operations and activities;
• Provide support in company activities, events and crown control;
• Perform daily administration, data entry and reports;
• Assist in ad hoc duties as assigned.
• Working location: Wan Chai.

工作職責:

• 為甲級商廈租戶提供高標準的客服服務;
• 處理商廈內的客戶來電諮詢、投訴及前台禮賓工作;
• 履行一般接待職責，包括迎接訪客、處理郵件和快遞接收等工作;
• 與不同部門協調執行日常工作及租賃事宜;
• 協助商廈活動舉辦及人流管制;
• 日常行政工作，如資料輸入及報告管理;
• 協助完成主管指定的臨時工作任務。
• 工作地點: 灣仔。

Job Requirements:

• Diploma or above;
• Minimum 1 years’ relevant experience is preferable. Fresh Graduate also will be considered;
• Pleasant, self-motivated, responsive, and able to work independently;
• Excellent telephone manner and customer service mindset;
• Good communication and interpersonal skills;
• Good command of both written and spoken English, Cantonese and Putonghua;
• Holder of QAS certificates is more preferable持有保安人員許可證及保安培訓課程證書（QAS）；
• Shift duty (9 hours/day, Five-day work week).

任職要求:

• 大專文憑或以上同等學歷；
• 一年或以上相關物業管理 /或客戶服務經驗優先；
• 能獨立完成工作及良好的溝通能力；
• 良好粵語及普通話, 能以簡單英語溝通；
• 持有保安人員許可證及保安培訓課程證書（QAS）會優先考慮；
• 需輪班工作（9小時制，5天工作）。

Remuneration package we offer / 員工福利:

• Double pay 年終酬金
• Medical & dental insurance 醫療保險及牙醫保險
• Five-day work week 五天工作
• Bank holidays 銀行假期
• Attendance allowance 勤工獎
• Paid Birthday leave, Marriage leave & Compassionate Leave 生日假期，產假及員工恩恤假

Application:

Interested parties please send resume with date of availability, current and expected salary by clicking "QUICK APPLY".

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