Customer Experience Officer (Overnight)

• Resolve matter / follow up with customer enquiry emails
• Coordinate with production and logistics department
• Daily monitoring of customer feedback across social network
• Support adhoc projects / tasks
• Working shifts (overnight): 23:00 to 08:00 / 00:00 to 09:00

Requirements:

• Fresh graduates are welcomed
• Prior work experience in customer service preferred
• Passion and patience in helping customers with their difficulties
• Fluent in written/spoken English; proficiency in written/spoken Chinese/Cantonese is a plus
• Experience in e-commerce and logistics industry is highly regarded
• Proficient in Facebook, Twitter and Instagram
• Social media experience and digital marketing are advantageous but not compulsory

If you have a passion for exploring and working with a cutting edge start-up, we'd love to hear from you! Apply with your resume, and links to your social networks (i.e. Facebook, Instagram) for our reference. Please also specify whether you are applying for the day-shift or overnight-shift role.

The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group/ Company.