Business Operations III, Property & Facility Management

Who are we?

Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary:

To assist supervisor to manage daily operations of the property including monitoring of property maintenance, cleaning and security; maintain good tenant relationship; supervise and liaise with service contractor to ensure quality services are provided.

Responsibilities

• Supervise & coordinate a team of janitors and property management staffs in delivering supportive services to internal teams and Customer
• Assist in managing team to ensure quality of services being delivered to clients and meet the agreed SLA and KPI
• Monitoring vendor performance and resolving any vendor issue
• Supports and maintains clean, fully-stocked and functional Customer Care Areas and Conference rooms to include all amenities. Administers vendors providing standard office services (i.e., cleaning, pest control) and orders office supplies
• May generate purchase requisitions and coordinate with vendors for delivery and invoicing
• Assists in compilation of data for the budget and forecast process which includes quarterly forecast and annual budgets
• Directs and/or sources inquiries to appropriate cross-functional teams
• Engages field and other personnel when necessary to ensure problem resolution
• Ability to discern Customer Satisfaction-related issues and escalate to management
• Prepare various monthly and management reports and analysis
• Tracks, follows up, and reports on customer inquiries and issues
• Assists with special projects as assigned

Requirements:

• Certificate / Diploma or above, preferably in property/ facility management or other relevant disciplines 
• A member of relevant professional organizations preferable
• Experience in Commercial Building will be definitely an advantage
• At least 3 years' relevant experience in property/facility management of which 1 year must be at supervisory level
• Strong leadership and interpersonal skill and be able to work under pressure
• Excellent command of written and spoken English and Chinese
• Familiar with DMC & BMO management
• Good PC skills on PC skills including MS Word, Excel and Power Point etc 

The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group/ Company.