Assistant Customer Services Manager - 3P Logistics

We are seeking Assistant Customer Services Manager to join our team.

 About the Role:

• Regular review with the client and cooperate with the operation team to achieve the KPI agreed with the client
• Coordinate with the departments concerned on related issues and fulfill the services requests of the client
• Handling customer’s inquiries, claims, complaints, quotations and overseas offices
• Work within SOP and quotations with overseas offices
• Achieve customer satisfaction and build relationships with customers
• Develops and implements customer service policies
• Manages and trains customer service officers
• Perform UAT testing
• Perform ad hoc duties as assigned

About You:

• Bachelors or above
• Minimum eight year's relevant experience in handling customer correspondence / customer relations in 3PL or logistics field
• At least 4 years’ experience in leading & managing a team of CS
• Self-motivated, proactive team player and willing to learn and take challenge
• Dynamic and customer driven with strong communication and interpersonal skills
• Able to work independently under pressure and work in warehouses
• High proficiency in MS office applications
• Excellent command of spoken and written English, Cantonese and Mandarin
• Immediate available is preferred

What We Offer:

• On-the-job training
• 5-day work
• Annual Leave & Bank Holiday
• Year-end Bonus, Discretionary Bonus
• Medical and Dental Insurance & Life Insurance

Work Location : 

Tuen Mun Tai Hing

We offer attractive remuneration package with benefit to the right candidate. Interested parties please send your resume stating expected salary and date available by Apply Now Button

"Personal data collected will be used for recruitment purpose only"