Admin Assistant, Project Management

About iFAST ePension Services Limited:

iFAST ePension Services Limited is a subsidiary of iFAST Corporation Ltd., which is listed on Singapore’s SGX-ST Mainboard.

We support and empower our pension partners in their digital transformation to achieve better customer engagement, enhanced operational efficiencies, and improved decision-making.

We also provide step-by-step assistance for the transfer of existing pension schemes, encompassing processes such as data migration, operational onboarding, and client communications, while ensuring a seamless transition.

Internal Job Title: Admin Coordinator, PMO

Responsibilities:

• Perform clerical support including document verification, data input, filing, and prepare report for the Project Management team;
• Coordinate cross-functional teams to facilitate case investigation and resolving within defined SLAs;
• Monitor case progress, identify blocking issues, escalate and follow up with stakeholders to drive closure with proper documentation;
• Support ad-hoc tasks related to client service level tracking and project management as assigned by the supervisor.

Requirements:

• Diploma holder or above;
• Good command of written and spoken English and Chinese;
• Proficient in computer applications including MS Word, MS Excel, MS PowerPoint;
• Good communication and interpersonal skills, and able to work productively with multiple parties.
• Mature, strong analytical and problem-solving skills with attention to detail;
• Self-motivated and able to work independently, can work under pressure and challenges, and has a strong sense of responsibility;
• Immediate availability is preferred;
• Experience in a regulated environment (financial services, insurance, compliance, customer service), or the pension industry is a plus;

• Candidates with less experience / fresh graduates will be considered as the Case Coordinator Assistant.

Our offer:

• Career development prospect;
• Attractive remuneration package;
• 5-day working week;
• 21+ days Annual Leave;
• Medical, Dental, Life Insurance;
• Performance bonus and shares;
• Staff discount on Securities Transactions;
• Training, sports allowance.